Front Desk
Company: Lodgco Hospitality
Location: North Port
Posted on: August 6, 2022
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Job Description:
Job Description JOB SUMMARY: Responsible for serving guests at
the front desk while providing the highest level of services
possible in an efficient, courteous, and professional manner.
ESSENTIAL JOB FUNCTIONS: Perform guest registrations (check ins &
check outs), room assignments, and special requests Understanding
of daily hotel operations, policies, procedures, and internal rules
Knowledge of Brand---s operating systems and Brand---s customer
loyalty programs Familiar with guest rooms, locations, amenities,
features, and all other services offered Knowledge of room rates,
packages, discounts, and promotions Ensure proper credit when
checking out guest(s) and handle late charges accordingly Knowledge
of cash handling and bank procedures to check out all guest(s) Bank
out at end of shift by following drop procedures Answer phones,
handle mail, and take messages Assist guests with problems and
questions; ensure all guest problems are resolved Knowledge about
the city, local area, and attractions Utilize spare time for
cleaning (i.e. front desk, back office, common areas) and
maintaining sidewalks and front entry Know all emergency procedures
and the proper action to take Operate safe deposit boxes OTHER
DUTIES: Please note this job description is not designed to cover
or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice. COMPETENCIES: Ability to learn quickly and work
in a fast paced position with constant guest interaction
Communication both verbal and written Computer and telephone skills
Must be able to multi-task Flexibility with schedule
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE Customer service
experience is preferred ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required - Valid
driver---s license with safe driving record may be required ---
SUPERVISORY RESPONSBILITY This position has no supervisory
responsibilities. PHYSICAL DEMANDS The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. While
performing the duties of this job, the employee is regularly
required to verbally communicate, listen, stand for long periods of
time, ability to walk, kneel, stoop, bend, and lift up to 50
pounds. EXPECTED HOURS OF WORK This position requires variable
hours based on the needs of the hotel including nights and
weekends. EEO STATEMENT In accordance with all applicable local,
state, and federal laws, Lodgco is committed to a policy of
nondiscrimination and equal employment. This policy requires that
all decisions involving hiring, promotion, transfer, compensation,
benefits, training, discipline, and all other personnel practices
and terms or conditions of employment will be made without regard
to race, color, religion, sex, age, national origin, disability,
genetic information, height, weight, marital status, veteran
status, sexual orientation or any other protected characteristic
under state, federal, or local law. Lodgco also prohibits
retaliation against any employee because the employee has engaged
in an activity that is protected under state, federal, or local
law.
Keywords: Lodgco Hospitality, North Port , Front Desk, Other , North Port, Florida
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