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(Remote) Insurance - Customer Service Rep (FL Residents) (North Port)

Company: AAA
Location: North Port
Posted on: May 31, 2021

Job Description:

IntroductionA career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals - and make a difference. Get started by choosing the career that's right for you.OverviewAbout ACG:The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.Compensation:The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!Responsibilities* Provides a high level of customer-focused sales in a high volume, fast-paced call center environment, using PC, Internet, and ACD phone technology.* Provides advanced technical and product information in response to customer questions and/or problems in accordance with corporate policies and procedures.* Recognizes and promotes cross-sales opportunities within the context of servicing a change to an existing customer s policy.* Provides price quotes on all insurance products which factor in all applicable rules (underwriting, business, etc.) and discounts in an effort to complete the sale.* Rewrites and reinstates insurance policies according to underwriting and business rules.* Completes membership and/or insurance applications, endorsements, and change forms (e.g. address change, etc.) as necessary.* Accepts payments at the point of sale.* Makes outbound follow-up calls to customers in response to questions or complaints.Requirements* Must obtain and/or maintain appropriate State Property& Casualty insurance sales license within 30 days of employment. AAA will cover the cost of this exam up to two attempts.Education:* High School diploma or equivalent* have or attain all appropriate State Property & Casualty insurance licenses within 30 days from the start of licensing coursework* Beginning March 29, 2021Experience in/with:* Providing a high level of customer-focused service* Competently entering information on various screens using a PC keyboard* Navigating through a PC Windows environment, including accessing information from multiple applications* Managing and navigating multiple sources of information and applying as neededKnowledge of:* Company insurance products, features, and services* Company membership services and products* Company subsidiary products* Equity and group billing* Auto and homeowner s insurance terminology and explanation of coveragesImportant Note: The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Associated topics: call center representative, clerk, client, internship, platform support, rep, representative, technical support, telephone, tsr

Keywords: AAA, North Port , (Remote) Insurance - Customer Service Rep (FL Residents) (North Port), Other , North Port, Florida

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