Service Technician
Company: Havensmart
Location: Sarasota
Posted on: April 1, 2026
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Job Description:
Description Providing a high level of customer service is a top
priority at HavenSmart and a core part of our overall client
experience. Our service team plays a critical role in the company
by supporting clients both onsite and remotely, resolving technical
issues, and delivering timely, effective solutions. This role
requires the ability to explain and solve complex technical
problems in a clear, easy-to-understand way. You will also review
clients’ existing system configurations and recommend upgrades or
enhancements when appropriate. Responsibilities include: Diagnose
complex technical issues using component isolation to resolve
problems efficiently Provide onsite and remote technical support to
clients and deliver effective solutions Document all work performed
onsite accurately in our ticketing system Ensure all parts, cables,
and labor used onsite are properly recorded on work orders for
billing Evaluate existing client systems, review objectives and
specifications, and recommend improvements or upgrades Work with
the Service Manager to develop and present upgrade proposals to
clients Maintain client confidentiality and protect sensitive
information Communicate clearly and determine the most effective
way to address client questions and concerns Escalate issues as
appropriate when additional support or approval is needed Process
and followup with RMAs from start to finish Schedule client
appointments and manage your own daily schedule Qualifications 2
years of network support 2 years of AV experience 1-3 years of
experience in a customer-facing position 1 year of security & alarm
system experience Outstanding Control4 knowledge Excellent
problem-solving and analytical skills Multitasking and
organizational skills Be able to lift 50 pounds frequently and 75
pounds occasionally Be comfortable working from ladder or high
places Attentiveness and patience Time-management skills Valid
driver’s license Knows Home Automation, home networking and
audio/video distribution Has a strong work ethic and a willingness
to learn. Enjoys technology and its impact on our lives, Has a
strong attention to detail, Is consistent and reliable, Likes to
communicate clearly and confidently
Keywords: Havensmart, North Port , Service Technician, IT / Software / Systems , Sarasota, Florida
