Technical Consultant - Field

Company: Ivoclar Vivadent
Location: North Port
Posted on: January 16, 2022

Job Description:

Provide training course, meeting and infrastructure support for Ivoclar Vivadent ICDE located in Sarasota, FL.
Participate in development and enhancement of Education Department and Technical Services Department strategy and philosophy as requested
Engage in Education Department curriculum development and development and preparation of course materials and training kits
Create training modules for sales force training and development
Evaluate new technical products at the request of research and development
Provide input for the development of instructions for use for new products
Develop and contribute to the development of technical support materials for use by customers and Ivoclar Vivadent employees
Troubleshoot customer complaints and analyze and report on physical complaints sent in by customers. Serve as Material Expert in the CRM-Customer Complaint Handling System and communicate results to customer
Provide telephone technical assistance and troubleshooting
Provide in-house and in-field training which may include seminars, lectures, demonstrations, clinics, trade shows and meetings and customer field update training and/or troubleshooting at the request of the department manager
Have a thorough knowledge of product features and benefits
Must follow training program guidelines in all presentations
All of the above Duties and Responsibilities are to be performed at the ICDE located in Sarasota, FL until directed otherwise by the department manager

Keywords: Ivoclar Vivadent, North Port , Technical Consultant - Field, IT / Software / Systems , North Port, Florida