Director of Residential Services

Company: Community Assisted & Supported Living
Location: Sarasota
Posted on: April 2, 2026

Job Description:

Make a Meaningful Impact Every Day – We are seeking a Director of Residential Services to join our compassionate, supportive team! Starting pay will be dependent on experience. Benefits include 3 weeks PTO (prorated), 10 floating holidays (prorated), medical, dental, vision, 401K with matching, and more. Are you looking for more than just a job? Do you believe that mental wellness deserves dignity, support, and human connection? Join our mission-driven organization where mental health meets independence. This is more than a job. It’s a calling. If you’re calm under pressure, kind without effort, dedicated to excellence, and committed to helping others thrive, we’d love to meet you. Duties and responsibilities Provide support, guidance and crisis intervention to the residents and staff. Ensure maintenance of weekly staff schedules, ensuring adequate facility coverage. Manage facility marketing, referrals, and bed utilization. Manage facility billing in partnership with Finance. Ensure facility meets established outcomes e.g. activities, productivity, licensing, etc. Ensure facility meets the nutritional needs of residents. On call for emergencies and fill in as needed. Advocate for the residents with outside agencies, case managers, physicians, families and ensure relevant referrals are made. Ensure the development of programming, such as Life Skills, for engagement and to enhance quality of life of residents. Complete and/or oversee completion of all necessary paperwork to comply with licensure standards, including personnel and resident files, electronic health record, progress notes, etc. Screen referrals and follow up in a timely manner with the referral source regarding the outcome. Complete administrative paperwork, intake paperwork for new residents, changes of status forms in compliance with company policy. Ensure completion of resident intakes for potential residents, in addition to the completion of admissions and discharges. Ensure the facility is Welcoming - clean, safe, and operated in a professional manner; and report needed repairs to the Director of Maintenance. Report all pertinent information to the President for coordination with the Administrator. Ensure availability and completion of in-services and training of new and ongoing staff, as applicable. Be a liaison between residents and CASL administration. Lead weekly wellness meetings with heads of dietary, resident care, and activities services departments. Maintain confidentiality of all resident information. Must stay abreast of CASL correspondence, respond timely, appropriately and professionally, in all communications internally and externally. Interact professionally with residents, co-workers and vendors. Maintain tact and professionalism. Prevent complacency from setting in – evaluate facility, services, and engagement regularly. Staff Supervision and Evaluation: Provides direct ongoing supervision to residential program staff, including support, encouragement, and mentorship. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assigning and directing work, rewarding and disciplining team members, addressing complaints, and resolving problems. Completes staff performance evaluations according to CASL standards and implements agency personnel policies and procedures as necessary. Monitors and manages staff scheduling and service provisions. Assists in the interviewing and hiring of staff in conjunction with the human resources department. Approve timecards for direct reports by deadline for payroll processing, including being responsive to fix errors and approve or deny PTO requests. Other duties and responsibilities as assigned. Qualifications/Education Requirements Candidates must possess a Master's Degree from an accredited university or college with a major in; counseling, social work, psychology, criminal justice, nursing, rehabilitation, special education, health education or a related human services field and have a minimum of four years of full time or equivalent experience working with adults with severe and persistent mental illness, OR Bachelor's Degree from an accredited university or college with a major in; counseling, social work, psychology, criminal justice, nursing, rehabilitation, special education, health education or a related human services field and have seven years, full time or equivalent, working with adults with persistent mental health diagnosis. OR A minimum of ten years of full time or equivalent experience working with adults with severe and persistent mental illness. Two or more years in program management or as a director of an ALF or RTF. ALF Administrator Core Training is preferred. Minimum of three years supervisory experience. Must have knowledge and must comply with state licensing, state and federal statutes, rules and policies that affect the target population. Experience with AHCA, DOH, and DCF, as well as CARF and/or Joint Commission, a plus. Risk management or client safety experience a plus. Experience working as part of a strategic leadership team a plus. Must have knowledge of available resources for adults with severe and persistent mental illness. Knowledge of the principles and practices of assisted living and/or residential programs and services Demonstrates excellent verbal and written skills. Must demonstrate above average computer skills. Must demonstrate excellent skill using electronic health records. Must demonstrate good knowledge and use of Microsoft Suite. Must be able to work with diverse groups and individuals, including various cultural and socioeconomic backgrounds. Must successfully complete all criminal background screens and remain eligible. Valid Florida driver license, must be able to drive with the ability to become and remain under the agency’s insurance policy. Good Moral Character. Must pass a drug screen and follow drug-free workplace policy. Must maintain trainings as required. Must have negative TB screening within 30 days of hire and annually thereafter. Must obtain a free from communicable disease statement within 30 days of hire.

Keywords: Community Assisted & Supported Living, North Port , Director of Residential Services, Healthcare , Sarasota, Florida