Scheduling Manager
Company: Senior Helpers - Naples & Bonita Springs
Location: Bonita Springs
Posted on: February 15, 2026
|
|
|
Job Description:
Job Description Job Description Are you looking for a career
with purpose? A leading international senior home care company is
seeking a dynamic Scheduling Manager in our Bonita Springs
location. The Scheduling Manager is responsible for organizing the
delivery and administration of personal care services that are
provided by Senior Helpers. A key role of this position will be to
create an environment and culture that provides strong vision,
direction, and support to teams that will impact the growth and
ensure success for all. Our employees enjoy positive workplace
culture and camaraderie, while recognizing that the work they do
makes a difference for our clients and their families. At Senior
Helpers, we believe our employees are our greatest asset. General
Duties and Responsibilities but not limited to: Manages workload
based on goals, initiative, and prioritization. Select, schedule,
and coordinate caregivers based on assessment and care plan
information for new and existing clients. Maintains appropriate
gross profit margin for each case. Maintain all scheduling of
caregivers and respond to situations where scheduling conflicts,
emergencies and/or “call-outs” arise. The company schedule must be
complete three days before all scheduled shifts. Communicate timely
and positively any caregiver changes and updates to the schedules
ahead of the scheduled time, with the client/family. Track and
record in company software for all scheduling changes. Accept
on-call duty averaging two weeks per month and as directed by
supervisor. Communicate and provide input to the internal staff on
hiring needs on a regular basis. May assist in keeping caregiver
files up to date, including tracking expiration's of any licensing,
insurance, etc. in computer software. Collects new documents as
directed, notifies supervisor when new documents cannot be
obtained. Audits time-cards on a regular basis to ensure hours
match scheduled hours. Demonstrate an ability to identify and solve
problems; uses initiative and good judgment to reach quality
decisions. Coordinate shift back-fill activities in the event of
caregiver tardiness or absences. Act as point of contact with
client family regarding schedules. Maintain an excellent rapport
with clients and caregivers and effectively promote positive
interpersonal relationships. Works in conjunction with supervisor
in resolving complaints, incidents, and injuries. Qualifications:
High School Diploma or equivalent (GED) is required, Associate’s
degree preferred Minimum of three years in a
staffing/scheduling/logistics position preferred Knowledge of
general home care/healthcare staffing preferred Excellent
organization and communication skills Quick-thinking and astute
decision-making skills Team player, excellent verbal and
communication skills, adaptable in different situations, possesses
excellent client interaction skills, able to multi-task and work
independently Must have experience using telephones with multiple
lines, multi-task on several calls and maintain professionalism and
patience within a fast-paced environment Excellent problem-solving
and creative-solution abilities Must have a level 2 background
check approved by AHCA. https://info.flclearinghouse.com Benefits:
Paid Time Off Pay On Demand Bonus structure We are an equal
opportunity employer and prohibit discrimination/harassment without
regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state and local news.
Keywords: Senior Helpers - Naples & Bonita Springs, North Port , Scheduling Manager, Administration, Clerical , Bonita Springs, Florida
